‘The combination of clear principles, practical techniques and compelling examples from police practice makes this book both engaging to read and immediately applicable. And perhaps that is the most important lesson of all: you don’t have to be a hostage negotiator to benefit from the techniques of one.’ —Managementboek Magazine
Learn to negotiate effectively, lessons from a hostage negotiator and a police officer
How does a hostage negotiator convince a hostage taker to come out, when that person knows he will then be arrested? How do some people manage to haggle €1000 off the price of a new car while others are even charged for the key ring? How does one child succeed in convincing his parents to let him stay up till midnight while his brother – at the same age – doesn’t? And how do you reach a family consensus about the next holiday destination? Of course, personality, circumstances or luck can play an important role, but certain techniques can also be decisive when negotiating.
You can learn these techniques using six principles. Being able to negotiate effectively is a skill that can help you feel secure when starting a difficult, important or even intimidating conversation. The essence of negotiation is understanding the other and using that understanding to reach the best result.
Not only for yourself, but also for the person sitting opposite you. Because the moment you realize that negotiations don’t necessarily have to end with a winner and a loser, everything will become much easier!
- From hostage situations to bedtime battles: negotiation techniques for everyday life.
- Six simple principles that make negotiation a learnable skill.
- Real police expertise: techniques from hostage negotiators, applied to everyday situations.
- Practical and widely applicable: for parents, professionals and anyone facing difficult conversations.
- A fascinating look behind the scenes of police negotiations, with immediately useful advice.