As expected, we got the unexpected

As expected, we got the unexpected offers a new perspective on the OMDENKEN philosophy and takes the technique further with the concept of expectation management.

Problems are annoying. But problems are part of reality and sometimes the cannot be fixed. What we can change is our attitude towards them, and we can manage our expectations. This is less frustrating and gives new opportunities: every problem is a hidden well of strenght, a source of information.

This book offers more tools and new perspectives for dealing with any problem.